FREE SHIPPING FOR PURCHASES OF 300 TL AND ABOVE!
FREE SHIPPING FOR PURCHASES OF 300 TL AND ABOVE!
Article 1- Parties
1.1. Seller
Name: derminix.com.tr
Address: ADDRESS
Email: info@derminix.com.tr
1.2. Buyer
Name – Surname/ID Number
Address
Phone
Email
Article 2- Subject
The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product specified below, the qualities and sales price of which are specified, which the BUYER ordered electronically from the website owned by the SELLER, derminix.com.tr.
The Buyer acknowledges and declares that they have been informed by the seller in a clear, understandable, and internet-appropriate manner regarding the seller’s name, title, full address, phone, and other contact information, the basic qualities of the product subject to sale, including taxes, the sales price, payment method, delivery conditions, and expenses, etc., all preliminary information about the product subject to sale, the right of withdrawal, how to exercise this right, official authorities to whom they can submit complaints and objections, and that they have confirmed this preliminary information electronically before placing the order for the goods, hereby accepting and declaring under the provisions of this agreement.
The preliminary information on the derminix.com.tr website and the invoice issued upon the order placed by the buyer are integral parts of this agreement.
Article 3- Product/Payment/Delivery Information of the Agreement
The type and quantity of the product/products purchased electronically, brand/model, sales price, payment method, recipient, delivery address, invoice information, and shipping fee are as specified below. The person/entity to be invoiced must be the same as the one who made the agreement. The information provided below must be accurate and complete. The Buyer agrees to fully compensate for any damages arising from incorrect or incomplete information and further accepts any liability that may arise from this situation.
In cases where the information provided by the BUYER does not match reality, the SELLER reserves the right to suspend the order. In cases where the SELLER detects problems with the order, if the SELLER cannot reach the BUYER via the telephone, email, and postal addresses provided by the BUYER, the SELLER will freeze the order for 15 (fifteen) days. It is expected that the BUYER will contact the SELLER regarding the matter during this period. If no response is received from the BUYER during this time, the SELLER will cancel the order to prevent any harm to both parties.
Items Received/To Be Received:
Name, Code: … pcs.
Total Sales Price: … -TL
Payment Method: Credit Card/Bank Transfer (EFT)
Recipient:
Phone Number:
Delivery Address:
Person/Entity to be Invoiced:
Billing Address:
Tax Office:
Tax Identification Number:
Shipping Fee: … -TL
Article 4- Contract Date and Force Majeure
The contract date is the date on which the order was placed by the buyer, ../../….
Events that are not existing or unforeseen at the time of signing the contract, occurring beyond the control of the parties, and partially or completely preventing the parties from fulfilling their obligations and responsibilities under the contract, shall be considered force majeure (Natural disasters, war, terrorism, riots, changes in legislation, seizure, or strike, lockout, significant breakdown in production and communication facilities, etc.). The party experiencing force majeure shall immediately and in writing notify the other party of the situation.
During the continuance of force majeure, neither party shall be liable for the non-performance of their obligations. If this force majeure situation persists for 30 (thirty) days, each party shall have the right to terminate the contract unilaterally.
Article 5- Seller’s Rights and Obligations
5.1. The Seller undertakes to fulfill the obligations assigned to it in the contract in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, except for force majeure.
5.2. Individuals under the age of 18 cannot make purchases from derminix.com.tr. The Seller will rely on the age stated in the contract by the Buyer. However, the Seller shall not be liable for any incorrect statement of age by the Buyer.
5.2. The derminix.com.tr website is not responsible for price inaccuracies arising from system errors. Accordingly, the Seller shall not be responsible for promotional and pricing errors arising from system errors, design, or interventions to the website through illegal means. The buyer cannot claim any rights from the seller based on system errors.
5.3. Purchases can be made from derminix.com.tr using credit cards (Visa, MasterCard, etc.) or bank transfer. Orders not paid by bank transfer within one week from the order date will be canceled. The time when orders are processed is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or when the transfer (EFT) reaches the bank accounts. Payment methods executed without consultation with customer service, such as cash on delivery or postal checks, are not accepted.
Article 6- Buyer’s Rights and Obligations
6.1. Except for force majeure events, the Buyer undertakes to fulfill the obligations assigned to them in the contract without any deficiencies.
6.2. By placing an order, the Buyer is deemed to have accepted the contract terms and agrees to make the payment according to the payment method specified in the contract.
6.3. The Buyer acknowledges and declares that they are informed about the name, title, full address, phone, and other contact information of the seller, the basic qualities of the product subject to sale, including taxes, the sales price, payment method, delivery conditions, and expenses, etc., all preliminary information about the product subject to sale, the right of withdrawal, how to exercise this right, official authorities to whom they can submit complaints and objections, in a clear, understandable, and internet-appropriate manner by the seller and that they have confirmed this preliminary information electronically before placing the order.
6.4. In accordance with the previous article, the Buyer acknowledges that they have read and understood the derminix.com.tr ordering/payment/use procedure information, including the product ordering and payment conditions, product usage instructions, precautions against possible situations, and warnings, and provided the necessary confirmation electronically.
6.5. In case the Buyer wishes to return the purchased product, the Buyer agrees and undertakes not to damage the product or its packaging in any way, to return the original invoice and delivery note at the time of return.
Article 7 – Ordering/Payment Procedure
Ordering
After the total amount including VAT of the products added to the shopping cart (total installment amounts in installment transactions) is confirmed by the buyer, it is processed through the POS of the relevant bank card. Therefore, before shipments are made, an order confirmation email is sent to the customer. Shipments are not made without sending the Order Confirmation email to the customer.
In case of any delay in the process or any problems that may arise regarding the credit card, the buyer is notified through one or more of the phone/fax/email addresses specified in the contract. If necessary, the buyer may be asked to contact their bank. The time of processing orders is determined not at the time the order is placed, but at the moment when the necessary collection is made from the credit card account or when the seller’s accounts receive the transfer of the wire transfer (EFT).
In exceptional cases, if it is understood that the contract subject goods cannot be supplied and/or if there is a stock problem, the buyer may be informed immediately in a clear manner, and with the approval of the buyer, another product of equal quality and price may be sent, or according to the buyer’s desire and choice; another new product may be sent, the entry of the product into stocks or the removal of other obstacles to delivery may be awaited, and/or the order may be cancelled.
In cases where the fulfillment of the obligation to deliver the contract subject goods becomes impossible, the buyer is informed of this situation, the total price paid by the buyer and any kind of document that puts the buyer under obligation is refunded to the buyer within ten days at the latest, and the contract is cancelled. In such a case, the buyer will not make any additional material and moral claims from the seller.
Payment
At derminix.com.tr, the option to order via cash transfer is provided for buyers who do not wish to use credit card information in the online environment. In payment by transfer, the buyer can choose the most suitable bank and make the transfer. If an EFT is made, the date of credit to the account will be taken into account. When making a transfer and/or EFT, it is necessary for the “Sender Information” to match the Billing Information and for the order number to be written.
In the event that the buyer’s credit card, which belongs to the buyer, is used by unauthorized persons unfairly or unlawfully, resulting in the bank or financial institution not paying the product price to the seller, the buyer is obliged to return the product delivered to them to the seller within 10 days. In such cases, the shipping costs are borne by the buyer.
If the buyer prefers to make payment by credit card, the BUYER acknowledges, declares, and undertakes that he/she will additionally confirm the relevant interest rates and default interest rates with his/her bank and that, in accordance with the provisions of the current legislation, the provisions regarding interest and default interest will be applied between the Bank and the BUYER within the scope of the “Credit Card Agreement”.
Article 8 – Shipment/Delivery Procedure
Shipment
Upon sending the order confirmation email, the product/products are delivered to the cargo company affiliated with the seller.
Delivery
The product/products will be delivered to the buyer’s address with the cargo company affiliated with the seller. The delivery period is 30 days from the sending of the order confirmation email and the establishment of the contract. This period can be extended up to ten days at most, provided that it is notified to the buyer in writing or through a continuous data carrier in advance.
Products are sent with telephone notification to areas where the cargo company does not make address deliveries.
In regions where the cargo company makes deliveries once a week, there may be delays in the specified day period in cases of inaccuracies and deficiencies in the shipping information, some social events, natural disasters, and the like. The buyer cannot hold the seller responsible for such delays. If the product is to be delivered to someone/organization other than the Buyer, the seller is not responsible for any extra shipping costs arising from the recipient’s refusal to accept the delivery, inaccuracies in the shipping information, and/or the absence of the Buyer. If the product/products do not reach the customer within the specified days, delivery problems must be reported immediately to customer service via the email address derminix.com.tr.
In case of damaged packages; Damaged packages should not be accepted, and a report should be drawn up by the cargo company official. If the cargo company official believes that the package is not damaged, the buyer has the right to have the package opened there and to have the products checked for damage and the situation recorded with another report. Once the package is accepted by the Buyer, it is deemed that the Cargo Company has fulfilled its duty. If the package is not accepted and a report is drawn up, the situation must be reported to the seller’s Customer Service with a copy of the report left with the Buyer as soon as possible.
Article 9- Procedure Regarding Product Returns and Right of Withdrawal
The Buyer has the right to withdraw from the contract within fourteen days after receiving the goods without giving any reason and without paying any penalty. In order for return transactions to be made in accordance with the general communique of the tax procedure law numbered 385, the Buyer must fill in the return sections at the bottom of 2 copies of the invoice belonging to the seller delivered with the goods completely and correctly, sign them, and send one copy to the seller along with the product and keep the other copy in their possession. The withdrawal period starts from the day the goods are delivered to the Buyer. The return shipping cost of the returned product or products must be covered by the Buyer.
There is no right of withdrawal for goods prepared according to the Buyer’s requests and/or explicitly tailored to their personal needs.
If the Buyer exercises the right of withdrawal, the seller will refund the total amount received from the Buyer and any documents that put the consumer in debt without imposing any expenses on the consumer, within ten days at the latest from the receipt of the invoice containing the withdrawal notice along with the product.
The decrease in the value of the received goods or the presence of a reason making the return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate for the value of the goods or the decrease in value.
For any product received by mistake, the general return period is also 14 days. Returns of products that have been opened, used, damaged, or otherwise altered will not be accepted. The return must be made with the original packaging.
In cases where any opening, damage, breakage, destruction, tearing, use, or similar conditions are detected in the product received by mistake and its packaging, and if the product cannot be returned in its original condition at the time of delivery to the Buyer, the product will not be accepted for return, and no refund will be made.
For product returns, the situation must first be communicated to customer service. Information about returning the product is provided to the Buyer by the seller. After this communication, the Buyer must deliver the product to the seller through the Cargo company that delivered it to the Buyer’s address, along with the invoice containing information about the return. If the return product received by the seller meets the conditions specified in this contract, it will be accepted as a return, and the refund will be made to the Buyer’s credit card/account. Refunds will not be made before the product is returned. The time it takes for refunds to appear on credit card accounts is at the discretion of the relevant bank.
If the purchase was made with a credit card and in installments, the refund procedure to the credit card will be as follows: If the Buyer has requested to purchase the product in installments, the Bank will refund the Buyer in installments. After the seller has paid the full amount of the product to the bank at once, in the event of a refund to the Buyer’s credit card for installment transactions made through Bank POS terminals, the refund amounts requested to prevent the parties involved from being in a disadvantaged position are transferred by the Bank to the accounts of the relevant parties in installments. The installment amounts paid by the Buyer until the cancellation of the sale will be reflected to the card every month if the refund date does not coincide with the statement dates of the card. The Buyer will receive the installment payments they made before the return for as many months as the number of installments paid before the return, after the installments of the sale are completed, and it will be deducted from their existing debts.
In case of return of goods and services purchased with a card, the seller cannot make cash payment to the Buyer according to the contract made with the Bank. The merchant, i.e., the seller, will make the refund through the relevant software when there is a refund process, and since the merchant is obliged to pay the relevant amount to the Bank either in cash or by set-off when there is a refund process, payment cannot be made in cash to the Buyer according to the procedure specified above. Refunds to credit cards will be made by the Bank in accordance with the above procedure after the full payment of the amount to the Bank by the Buyer.
Article 10-Warranty
Products used and cleaned in accordance with the instructions for use are guaranteed for 2 years against all kinds of manufacturing defects within the conditions specified below: The seller’s warranty liability is only valid for consumers covered by Law No. 4077. The provisions of the Turkish Commercial Code will apply for commercial transactions.
Article 11- Privacy
The information provided by the Buyer in this contract and the information provided to the seller for the purpose of making payments will not be shared with third parties by the seller.
The seller may only disclose this information within the framework of administrative/legal obligations. In the event of any judicial inquiry, including any type of documented criminal investigation, if the seller holds the requested information, it may be provided to the relevant authority.
Credit card information is never stored; credit card information is only used to securely transmit to the relevant banks during the collection process and to obtain authorization, and is deleted from the system after authorization.
The Buyer’s email address, postal address, phone number, and similar information are only used by the seller for standard product delivery and information procedures. Campaign information, information about new products, promotional information may be sent to the Buyer only after their approval.
Article 12- Competent Court and Enforcement Offices in Case of Dispute
In the event of a dispute arising from the implementation of this contract, Consumer Arbitration Committees up to the value announced annually by the Ministry of Industry and Trade until December, and Consumer Courts at the place of residence of the Seller are authorized.
By placing an order, the Buyer is deemed to have accepted all the terms of this contract. … / … / …
All services provided on our store belong to and are operated by Derminix.com.tr, registered at Burhaniye Istanbul.
Our company may collect personal data for various purposes. Below, it is explained how and in what manner personal data is collected, and how this data is protected.
By filling out various forms and surveys on membership or our store, members provide some personal information (such as name-surname, company information, phone, address, or e-mail addresses), which is collected by our store as a necessity of the business.
Our company may send campaign information, information about new products, and promotional offers to its customers and members from time to time. Our members can choose whether to receive such information during membership, change their selection after logging in, or notify via the link in the notification message received.
During the approval process conducted online or via e-mail, personal information transmitted to our store electronically by our members will not be disclosed to third parties for purposes other than those specified in the “User Agreement.”
For the identification of system-related problems and the rapid resolution of any problems or disputes that may arise regarding the services provided, our company records the IP addresses of the members and uses this information. IP addresses may also be used to identify users in general and to collect comprehensive demographic information.
Our company may use the requested information by itself or in cooperation with third parties for direct marketing purposes, other than the purposes and scope specified by the “Membership Agreement.” Personal information may also be used to contact the user when necessary. The information requested by our company and provided by the user or the information related to transactions made through our store may be used for various statistical evaluations, database creation, and market research purposes without disclosing the identity of our members, as specified by the “Membership Agreement.”
Our company undertakes to keep confidential information strictly private and confidential, to consider it a duty of confidentiality, to take all necessary measures and to show the necessary care to ensure the confidentiality and to prevent unauthorized use or disclosure of confidential information to third parties.
CREDIT CARD SECURITY
Our company primarily considers the security of credit card holders who shop from our online stores. Your credit card information is never stored in our system.
There are two things to watch for to understand that you are on a secure site when entering the transaction process. One of them is a key or lock icon at the bottom of your browser. This indicates that you are on a secure internet page and all your information is encrypted and protected. This information is only used during the transaction process and according to the instructions given. The credit card information used during shopping is encrypted and sent to the relevant bank by our online stores independently with 128-bit SSL (Secure Sockets Layer) protocol. If the availability of the card is confirmed, the shopping continues. Since no information about the card can be viewed or saved by us, the transfer of this information to third parties under any conditions is prevented.
The reliability of payment/invoice/delivery address information for orders placed online with a credit card is audited by our company against Credit Card Fraud. Therefore, it is necessary to confirm the accuracy of financial and address/telephone information before the orders of customers who order for the first time from our shopping site can be forwarded to the supply and delivery stage. If necessary, the credit card holder customer or the relevant bank is contacted to verify this information.
Only you can access and change all the information you give when you become a member. If you keep your member login information safe, it is not possible for others to access your information and change it. For this purpose, 128-bit SSL security area is used during membership transactions. This system is an international encryption standard that cannot be broken.
Internet shopping sites with a hotline or customer service are more preferred today. In this way, you can get detailed information about all issues that concern you and obtain more reliable information about the reliability of the company providing online shopping services.
THIRD PARTY WEBSITES AND APPLICATIONS
Our store may link to other sites within the website, including other sites. Our company does not assume any responsibility for the privacy practices and contents of the sites accessed through these links. Advertisements published on the site owned by our company are distributed to our users through advertising partners. The Privacy Policy Principles in this contract apply only to our store and do not cover third-party websites.
EXCEPTIONAL CIRCUMSTANCES
In limited cases specified below, our company may disclose the information of the users to third parties outside of this ‘Privacy Policy’ provisions. These cases are limited to;
Compliance with the obligations imposed by the law, Decree Laws, Regulations, etc. issued by the competent legal authority and in force;
To fulfill the requirements of the membership agreement entered into with users and other contracts and to implement them;
If it is necessary to provide information for the conduct of an investigation or investigation properly conducted by competent administrative and judicial authorities;
In cases where it is necessary to provide information to protect the rights or security of users.
EMAIL SECURITY
In the e-mails you send to our Customer Service for any order-related reasons, never write your credit card number or password. The information in the e-mails can be viewed by third parties. Our company cannot guarantee the security of the information transmitted via e-mails under any circumstances.
For any questions and suggestions regarding our privacy policy, you can send an e-mail to info@derminix.com.tr. You can reach our company from the following contact information.
Company Name: Denizcan Kozmetik İth. İhr. Ltd. Şti.
Address: Burhaniye Mah. Burhaniye Abdullahağa cad. No:118
Phone: 0216 514 71 71
I – SUBJECT OF THE AGREEMENT
This agreement has been prepared by Derminix.com.tr via the internet, with the following conditions and terms, to regulate the sale of goods and services offered for sale in the virtual store serving through the derminix.com.tr website to the USER (BUYER OF GOODS AND SERVICES – MEMBER), and the rules and conditions for the use of this site.
In addition, Derminix.com.tr Virtual Store offers various communication services (voting, ordering gift packages, ordering custom-made products, requesting announcements, requesting promotional notifications, etc.) and the opportunity for electronic commerce to its members who are parties to this agreement.
II – CONDITIONS
A) Approval of the Agreement:
In order to shop from Derminix.com.tr Virtual Store, it is mandatory to become a member by filling out the registration form and obtaining the user password provided by the company. Membership agreement terms are deemed accepted by filling out this membership form and obtaining the password.
The email address provided during registration is unique to the member and allows only one membership to be created; two different memberships cannot be established with the same email address. The “password” is known only to the user. Additionally, the password must be kept confidential by the member.
The member is responsible for the use of their password. They have the right to change it at any time. However, the member is fully responsible for any liabilities arising from the use by third parties. Derminix.com.tr is not responsible for the use of this password.
B) Responsibilities of the Member:
C) Responsibilities of Derminix.com.tr:
III – CONCLUSION:
The address specified in the membership form is accepted as the official notification address. In case of a dispute, Bakırköy Courts and Enforcement Offices are authorized. In case of a dispute, the records in the Derminix.com.tr computer’s main memory regarding the membership form and services are essential.
The member accepts that these records
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